Frequently Asked Questions
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Before enrolling, you can register a trial class with us. We'll place students in suitable classes based on their age and academic level after the trial class. Following that, our teachers will provide feedback on your child's level and recommend the most appropriate classes. Additionally, after each class, teachers will send written feedback on the class content, your child's learning progress, and homework assignments. At the end of each semester, students can also arrange evaluations with teachers to review their overall performance, current level, and receive professional recommendations from their teachers.
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Upon registering your child, you will receive a free student management account, accessible through our website. With this account, you can view upcoming classes, access your class history, and submit homework. Additionally, for your convenience, you will also receive email notifications about your child's learning progress, and you can use WeChat to submit homework.
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Our small classes not only support academic progress but also ensure that students receive more personalized attention from teachers. Group classes encourage students to learn from each other and progress together.
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Advantages of in-person learning:
1. More hands-on learning: In-person classes typically offer more hands-on learning opportunities, including crafts, group projects, and more. Students can actively participate, enhancing their understanding and practical application of knowledge.
2. Easier social interaction and making friends: In a physical classroom, students find it easier to interact and collaborate with peers, fostering the development of social skills and the opportunity to make new friends.
3. Reduced distractions: In-person classes provide a better learning environment with fewer distractions compared to online learning at home, eliminating the need for parental supervision.
4. Real-time interaction: In a physical classroom, students can directly engage with teachers and classmates for real-time interaction, asking questions and receiving immediate feedback.
5. Comprehensive learning experiences: In-person classes can encompass various educational elements, such as field trips, offering students a more comprehensive learning experience. These experiences enrich students' knowledge and skills.
In summary, in-person classes offer a richer and more interactive learning experience, while online classes have unique advantages, such as flexibility and no commuting, making them suitable for different student needs.
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Each lesson will be 75-90 minutes in length. There will be essentially no electronic screen time per lesson, except when the lesson requires it we will use up to 25 minutes of electronic screen instruction, this is due to the fact that the teacher may be able to incorporate the advantages of the screen to better teach, such as displaying classroom materials, playing music, etc.
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It's not necessary. All our teachers have professional academic backgrounds and extensive teaching experience. Students participating on their own can develop independence and have more opportunities to interact with teachers and peers. However, if you wish to have some involvement in the class without disrupting other students, we will do our best to accommodate your needs.
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Our teaching goals are to help students successfully master the content at their current level and prepare them to transition to the next level. Specific requirements may vary by different kinds of courses. Please feel free to contact us with your questions so that we can provide more detailed answers.
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Our customer service hours are from Monday to Saturday, from 3:00 PM to 8:00 PM.
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Yes, we offer one free change if you need to adjust your class time or select a different course during the semester. We are committed to ensuring that your child is in the right class.
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Yes, you can inform us 14 days earlier before the semester begins, and we will reserve your class credits.
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We accept electronic funds transfer (EFT), cash, WeChat/Alipay (currently with no handling fee), and credit card payments (currently with no handling fee). We do not offer refunds. However, students' credits can be transferred to another authorized student if you are unable to attend Heyni's classes in the future.
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You can attend classes at our campus or choose online classes. We have locations in Richmond and Vancouver.
Richmond Campus : 8888 Odlin Crescent, Richmond, BC V6X 3Z8
https://maps.app.goo.gl/SR1Quj3S2knVFR7T8?g_st=ic
Vancouver Campus: 4531 Dunbar St, Vancouver, BC V6S 2G7